Question 1

Can I fit a double or triple crankset to my bike?

Accepted Answer

When you buy a bike these days, there&#39;s a good chance it was designed to work with a single chainring crankset, meaning there won&#39;t be anywhere to mount a front derailleur or cable guides. Before taking the plunge and ordering a new crankset, we&#39;d recommend talking to your local bike shop: a larger cassette or a smaller front chainring may give you the lower gears you need.If you want to convert your double or triple-crankset bike to a single chainring, remember that this may also involve purchasing a new cassette, shifter, and derailleur. We recommend taking it to a bike shop so they can advise on what bits you need and what&#39;s compatible with your existing frame.

Question 2

Can I fit a dropper post to my bike?

Accepted Answer

You can get a range of dropper posts to fit almost any bike these days, but you&#39;ll need to be careful that it&#39;s a compatible type. First, check whether your bike has internal routing for a dropper post - often, there will be a small port in the seat tube. Then check your seat tube diameter - you&#39;ll find this on the bike&#39;s model page on our website, under &quot;Specifications,&quot; or check the existing seat post. Finally, the type of lever you need will vary, depending on whether you want to use the post with flat bars or drop bars. Your local Marin dealer will be able to advise.

Question 3

Can I fit a rack to my bike?

Accepted Answer

Our drop bar, bikepacking/adventure, select hardtails and fitness/transit ranges have frame mounting eyelets for racks. Other styles of racks are available to fit bikes without frame eyelets, such as Old Man Mountain or Tailfin racks. Racks are available in many variations to suit bikes with different wheel sizes, brake types, and load capacities. If you need help picking the perfect one, speak to your local dealer.

Question 4

Can I fit fenders to my bike?

Accepted Answer

No matter what your model bike is, an accessory will be available to keep the mud off it. Our Drop Bar, Bikepacking/Adventure, and Fitness/Transit ranges have mounting eyelets for fixed fenders. At the same time, our mountain bikes can be fitted with front fenders designed specifically for suspension forks. As always, your local Marin dealer can help you choose the perfect solution for your bike and your riding.

Question 5

Can I purchase a bike directly from Marin

Accepted Answer

We believe in supporting our local dealer network and offering the best customer experience possible, so we don&#39;t provide a direct mail order service for bikes. In some countries, including North America, Canada, and the UK, you can purchase bikes on our website via our Click It To Ride service. It&#39;s our program that connects the purchaser with a Marin dealer, and the transaction is actually between you and the shop. The bike gets sent out to a local Marin dealer, where it&#39;s assembled and set up, ready for you to ride - no assembly required.

Question 6

Can I register my bike online?

Accepted Answer

Yes, please visit our bike registration page.

Question 7

Can I repair this myself?

Accepted Answer

No. you must take it to a bicycle dealer or service shop. Special tools and training are needed to replace this part.

Question 8

Can I replace my rear shock with another model?

Accepted Answer

The original equipment shocks used on our full suspension models are custom-tuned for each model, and any shock that is purchased in the aftermarket will probably not have our proprietary internal damper tune.In order to get the best tune on a shock you may need to pay for a factory service and re-tune the shock to our factory specs. Our suspension partners have this information.

Question 9

Can you repaint my Marin bicycle?

Accepted Answer

We do not repaint bicycles or offer custom paint jobs.

Question 10

Can you send me a catalog?

Accepted Answer

We do not produce catalogs in order to preserve our natural resources and to be able to provide the most up-to-date information on our models. Instead, we recommend utilizing our website to find information on our bikes or dropping by one of our Marin authorized dealers to check out our bikes in person.

Question 11

Can you send warranty items for my Marin directly to me?

Accepted Answer

In order to ensure your bike is restored to its proper functioning condition, we will only send warranty replacement items to Marin dealers for replacement.

Question 12

Which kickstand do I need for my bike?

Accepted Answer

Unsure as to which kickstand will work on your bike? Take a look at our chart. If you&#39;re still unsure, please head to your local Marin dealer for assistance.Kickstand Compatibility ChartIf you need a &quot;Hidden Kickstand Mount&quot;, you can purchase them here.

Question 13

Do you sell framesets?

Accepted Answer

We have a very limited selection of framesets for sale. Please contact your local Marin Bikes Dealer for pricing and availability.

Question 14

Does Marin offer a military discount?

Accepted Answer

As we are not part of the transaction between our authorized dealers and the rider (our website click-and-collect program only enables the transaction to happen), we do not have the opportunity to extend any sort of discount.

Question 15

Does Marin offer touch up paint or replacement decals?

Accepted Answer

Due to the environmental impacts of producing and storing extra paint we have ceased to carry touch up containers. If you have a bike in need of some paint repair the best solution is to visit your local car repair or hobby store. Both of these resources have large assortments of paint and paint pens perfect for filling nicks and scratches. They also carry gloss and matte clear coats to match your frame finish.The decals on our bikes are applied during the frame painting stage using specialized techniques and are not designed to be replaced after the final clear coat has been applied.

Question 16

Four Corners Bag Template

Accepted Answer

2024+ Four Corners 1 Custom Bag Template - all sizes2024+ Four Corners 2 Custom Bag Template - all sizes

Question 17

Frame Sizing Charts

Accepted Answer

Marin Bikes 2024 Sizing Chart - adultMarin Bikes 2024 Sizing Chart - youthMarin Bikes 2023 Sizing ChartMarin Bikes 2022 Sizing ChartMarin Bikes 2021 Sizing ChartMarin Bikes 2020 Sizing ChartMarin Bikes 2019 Sizing ChartMarin Bikes 2018 Sizing Chart

Question 18

Frame Tech Data & Parts Lists

Accepted Answer

Alcatraz (2022-2023) Tech Data &amp; Parts ListAlpine Trail (2024- ) Technical ManualAlpine Trail E (Bosch) (2024- ) Technical ManualAlpine Trail &amp; Alpine Trail E (Bosch) (2024-) Technical ManualAlpine Trail E1 (2021-2022) Tech Data &amp; Parts ListAlpine Trail E2 (2021-2022) Tech Data &amp; Parts ListAlpine Trail E (base) &amp; E1 (2023-2024) Technical Data &amp; Parts ListAlpine Trail E2 (2023-2024) Technical Data &amp; Parts ListAlpine Trail 7 &amp; XR (2021-2023) Technical Data &amp; Parts ListAlpine Trail 7 &amp; 8 (2018-2020) Technical Data &amp; Parts ListAlpine Trail Carbon (2021-2024) Technical Data &amp; Parts ListAttack Trail (2014-2018) Torque SpecsB-17 &amp; Rift Zone 1/2/3 (2018-2019) Technical Data &amp; Parts ListHawk Hill/Rift Zone Jr/26 (2018-2022) Technical Data &amp; Parts ListHawk Hill/Rift Zone 27.5 1/2/3 (2019-2020) Technical Data &amp; Parts ListHawk Hill 2 &amp; 3 (2018) Technical Data &amp; Parts ListHawk Hill 1 (2018) Technical Data &amp; Parts ListHawk Hill (2017) &amp; Hawk Hill 1 (2018) Technical Data &amp; Parts ListHeadlands (2020-2023) Technical Data &amp; Parts ListMount Vision (2020) Service ManualMount Vision (2014-2017) Torque SpecsRift Zone E base/1/2/XR Technical Data &amp; Parts ListRift Zone EL Technical ManualRift Zone Carbon 1/2/XR (2020-2023) Technical Data &amp; Parts ListRift Zone Alloy 1/2/3 (2020-2022) Technical Data &amp; Parts ListRift Zone Alloy 29&quot; 1/2/XR (2023-2024) Technical Data &amp; Parts ListRift Zone Alloy 27.5&quot; 1/2/XR (2023-2024) Technical Data &amp; Parts ListRift Zone 26&quot;/Jr 24&quot; (2023-2024) Technical Data &amp; Parts ListRift Zone (2015-2017) Torque SpecsWolf Ridge (2018-2019) Torque Specs

Question 19

General

Accepted Answer

Marin Mountain Bikes North American Limited WarrantyDerailleur Hanger GuideBicycle Owner&#39;s ManualEbike Owner&#39;s ManualLithium-Ion Battery Safety ManualBicycle Owner&#39;s Manual (auf Deutsch)Bicycle Owner&#39;s Manual (en Francais)Bicycle Owner&#39;s Manual (en Español)

Question 20

How can I get information on my suspension fork and rear shock?

Accepted Answer

The best place to start for a fork is the manufacturer&#39;s website. Type the manufacturer, model name, and year into your favorite search engine, and you should be able to find help, including recommended settings, service intervals, and more. Some manufacturers like Fox and RockShox also offer an app to help you set up your suspension without leaving your garage.You can find recommended air pressure values for your bike&#39;s rear shock on that model&#39;s product page on our website or at www.marinbikes.com/support. Just weigh yourself (preferably in your riding kit), find your bike model, and set your shock to the indicated pressure. Note that proper sag settings are paramount to ensuring a proper ride. You can find air charts for our various full suspension models on our Support Resources page.If your fork or shock isn&#39;t listed on a manufacturer&#39;s website, the next port of call should be your local Marin dealer.

Question 21

How can I get some Marin stickers?

Accepted Answer

Send a self addressed stamped envelope with first-class postage affixed to:Marin Bikes Attn. Stickers1450 Technology Ln. Suite 100Petaluma, CA 94954 Otherwise, head to the Marin retailer or catch us at an event.

Question 22

How can I tell if a specific new part will be compatible with my Marin?

Accepted Answer

Bicycles use many different sizes and standards of components. It’s important that you purchase, and install parts that are correct for your frame. Understand the correct fit for parts requires significant knowledge and experience, and it is not possible to compress that into a web site FAQ answer. We strongly suggest that you consult a qualified mechanic or sales person at your local bike store, to ensure you get the right part.

Question 23

How do I clean my electric bike?

Accepted Answer

Cleaning an electric bike is very similar to cleaning a standard bike. You can use soap and water without worrying about the electrical components - go easy on places like battery charging ports, and don&#39;t use a power washer unless it&#39;s a bike-specific low-pressure one. We&#39;ve produced a video showing you how to clean your e-bike, which can be found here.

Question 24

How do I find my nearest dealer?

Accepted Answer

You can find your local Marin Bikes Dealer by using our dealer locator.

Question 25

How do I find out my bike’s serial number?

Accepted Answer

If you still have your original sales receipt, the serial number is often noted there. If not, it can be found stamped into your frame. If unsure where to find it, read below, or go to a bike sales or service shop. You can also see the location on our web site by going to www.marinbikes.com/pages/recalls-safety.

Question 26

How do I get sponsored to ride my bike?

Accepted Answer

There&#39;s no easy answer to this! An excellent social media presence, a solid reputation in the riding community, incredible skills, or an interesting outlook on bikes and life can all help. Remember that sponsors are looking for some return on their investment, and you won&#39;t just be getting a bike or kit for free! Check out the interviews with some of our sponsored riders on our website, such as Mark Matthews and Martha Gill, to give you an idea of what&#39;s involved.

Question 27

How much do your bikes weigh?

Accepted Answer

We don&#39;t put bike weights on our website for several good reasons. First of all, we sometimes have to change the specs of a bike slightly from the specs listed on our website, which will affect the overall weight. The size of a bike also affects how much it weighs, so we&#39;d have to publish several different weights for each model variant. If you&#39;re keen to find out how much one of our bikes weighs, we&#39;d recommend popping into your local Marin dealer, who can put one on the scales for you.

Question 28

I already paid to have my bottom bracket replaced a few months ago. Can I get a credit?

Accepted Answer

If your bike is one of the affected serial numbers, Marin will credit you. Please contact us at recall@marinbikes.com with receipts or other proof of the repair.

Question 29

I bought a Marin bicycle from a friend, is my bike still covered by a warranty?

Accepted Answer

Sorry, but no. The warranty is only available to the original purchaser of the Marin bike. However, if you need service parts we will still try to support you, so please reach out to your local Marin dealer.

Question 30

I broke my derailleur hanger, where can I purchase a replacement?

Accepted Answer

Replacement derailleur hangers can be purchased through your local Marin Bikes dealer or US customers can visit our online store. Have your bike&#39;s serial number and model name handy when contacting a dealer for your replacement part. This will help them order the correct part for you. Your serial number can be found underneath the frame around the bottom bracket (area of frame where the cranks are attached to the bike). A replacement hanger chart can be found on our resources page.

Question 31

I have one of the bikes that is mentioned in this recall, is it affected by this recall?

Accepted Answer

Only some of the production of the 2021 model year bike models listed are defective. Go to www.marinbikes.com/pages/recalls-safety and follow the links to the “2021 Marin Bottom Bracket Recall.” to see if your bike is affected.

Question 32

I purchased my Marin bicycle from Performance Bicycle, how do I receive warranty service?

Accepted Answer

If you purchased a Marin bicycle from Performance Bicycle and it needs warranty attention, please take it your nearest Marin dealer. Please note that the dealer will need a copy of your original purchase receipt to process any warranty claims. Our warranty is only valid if the bicycle is purchased from, and assembled by, an authorized Marin dealer.

Question 33

Is it OK to keep riding my bike for now?

Accepted Answer

To be safe, please use our online tool to check if your specific bike is affected. If not, then you may keep riding. If your bike is affected, we strongly recommend that you not ride it until we can get it repaired. Your safety is paramount.

Question 34

Is my bike compatible with SRAM AXS T-Type?

Accepted Answer

SRAM T-Type derailleurs are designed to work with SRAM Universal Derailleur Hanger (UDH) direct mount technology. Some of our newer frames incorporate this technology - check compatibility via your local Marin dealer if you need clarification.

Question 35

My bike is affected by this recall, what do I do?

Accepted Answer

First, please stop riding until this issue is fixed. Next, you can either register your bike for the recall on our website (www.marinbikes.com/pages/recalls-safety), or take it to your local Marin dealer or any bike shop if there is no Marin dealer near you. Marin will replace the defective part for free.

Question 36

Other Technical Documents

Accepted Answer

2012-2013 Quad 3.0 Linkage Rebuild: Exploded Views (Top)Suspension Fork Axle to Crown measurement guideOso Flat Pedals Technical Data2021-2022 Service Parts ListHawk Hill/Rift Zone &quot;Closed 9-12&quot; Rear Axle UpgradeBOS Suspension User Manual Downloads2013 Carbon Road Bike Cable Replacement Tech Bulletin2012-2013 Quad 3.0 Linkage Rebuild: Exploded Views (Top)2012-2013 Quad 3.0 Linkage Rebuild: Exploded Views (Bottom)2012-2013 Quad 3.0 Linkage Rebuild: How-to Video2011 Quad 2 Service Manual2006-2009 Quad 2 Linkage Rebuild: Exploded Views2003-2006 Quad 1 Linkage Rebuild: Exploded Views

Question 37

Pine Mountain Bag Templates

Accepted Answer

2023-2024 Pine Mountain Custom Bag Template - all sizes2020-2022 Pine Mountain Custom Bag Template - Small2020-2022 Pine Mountain Custom Bag Template - Medium2020-2022 Pine Mountain Custom Bag Template - Large2020-2022 Pine Mountain Custom Bag Template - XL

Question 38

Rear Suspension Setup Charts & Sizing

Accepted Answer

2024 Rear Suspension Setup Chart2024 Rear Suspension Setup Chart - eMTB2023 Rear Suspension Setup Chart2022 Rear Suspension Setup Chart2021 Rear Suspension Setup Chart2020 Rear Suspension Air Chart2018 Shock Specs and Setup Guide1998-2013 Shock Size Chart

Question 39

What does my serial number look like?

Accepted Answer

The serial number for these bikes is a 9-digit number stamped into the aluminum frame. It may start with a number or a letter. If you are using our online tool to see if you are affected, please enter all 9 digits. The tool can be accessed through our web site. You can also see the location of the serial number on our web site by going to www.marinbikes.com/pages/recalls-safety.

Question 40

What happens if this part fails?

Accepted Answer

One of the crank arms will separate from the bike, which could cause you to lose control or crash.

Question 41

What happens when I have a warranty claim?

Accepted Answer

Our warranty conditions vary from country to country, so check with your local dealer. We&#39;ll repair or replace a defective frame and certain components in the US. If that&#39;s not possible, we will issue a credit note. Please note that suspension, drivetrain, and ebike drive units, batteries, controls, and such are subject to separate warranties from the manufacturers. Full details of our US warranty can be found here.

Question 42

What is a “bottom bracket?”

Accepted Answer

The bottom bracket is a set of bearings and an axle that both crank arms are attached to. Crank arms are what the pedals are attached to.

Question 43

What is bike registration required for?

Accepted Answer

You don&#39;t have to register your bike, but it&#39;ll give extra proof of ownership and allow you to stay in touch for updates about new products, events, and good stuff happening in the Marin world. Plus, if you ever lose your serial number, you can contact our customer service department to retrieve it. Just note that registering your bike does not prove original ownership, so you will still need to have a proof of purchase from your Marin dealer for any warranty service.

Question 44

What is the maximum fork travel I can have on my bike?

Accepted Answer

Fitting a longer travel fork to your bike than the one it came with will change the geometry, which may have unwanted effects when climbing and cornering and can also put more stress on your frame. Therefore, we&#39;d stick with the frame&#39;s intended fork travel or only adjust this slightly. The axle-to-crown measurement of a replacement fork should vary no more than +/- 10mm from the stock fork.If you&#39;re not getting on with the fork your bike came with, there are ways of tuning it to suit your riding style, such as adjusting compression damping or adding volume spacers. As always, ask your local bike shop if they can provide some personalized tuning tips.

Question 45

What is the warranty on my Marin bike?

Accepted Answer

You can review Marin Bike&#39;s North American Limited Warranty. Warranty coverage may vary based on country of residence. Contact your Marin Bikes dealer for detailed information on the warranty applicable to your market.

Question 46

What is the weight limit for my bike?

Accepted Answer

Please check the Marin owners manual for the weight limits, based on the type of bike. Riding style, riding conditions, and many other factors can be equally important as the weight of the rider. Additionally, the maximum weight that full suspension models are rated for can be limited by the maximum air pressure that the rear shock is rated for. Marin recommends that you have your bike inspected regularly by a qualified professional bike mechanic to ensure its integrity.

Question 47

What is the widest tire I can use on my bike?

Accepted Answer

Here at Marin, we&#39;re massive fans of fat tires for maximum grip and comfort. Tire clearance can be complex to put a number on because there&#39;s no standard way of measuring tires. Some manufacturers measure the tire at its widest point, whereas others measure the carcass of the tire (the middle bit minus the knobs). Plus, a given tire model will vary based on the width of the rim that is installed on. Tires are also handmade items and will have some variance.An excellent first step is checking the tires your bike comes specced with. For example, if your bike was sold with 40mm tires, it&#39;ll be able to accept 40mm or smaller with no issues. For bikes with tighter clearances, such as our Gravel/Beyond Road range, we&#39;ll often specify the maximum tire width (for different wheel sizes, if applicable) on the bike&#39;s product page.

Question 48

What should I do if my bicycle gets stolen?

Accepted Answer

Report the theft to local law enforcement. Try to give them a description of your bike, some good-quality photos, and your frame serial number (you can find this under the bottom bracket shell, where the cranks attach to the frame). It also helps to share details of the theft on social media or via other networks like local bike shops. We also highly recommend Bike Registry.

Question 49

What size bicycle do I need?

Accepted Answer

The sizing of our bikes varies slightly by model, and so does the range of sizes available. If you browse through our website to the model of bike you&#39;re interested in and click the little question mark next to the size range, you&#39;ll see what size of that particular model we recommend for your height.There are many factors to choosing the right size bicycle. Arm, torso and leg length plus fitness level and flexibility are very important factors in the sizing process. For this reason, visiting your local dealer to fit you to a bicycle and provide test rides to ensure comfort and safety is the best way to get you on the proper size bike, especially if you are between sizes. We include size suggestions on the bike model overview tabs. You can see the Sizing Chart here.

Question 50

Where are Marin frames made?

Accepted Answer

Like most bike manufacturers, our bikes are designed in the West and made in the East. The manufacturing and quality control in the countries where our bikes are made is some of the best in the world, and our design team can work with our partners there to bring you their vision of the perfect bike at real-world prices.

Question 51

Where do I go to get this recall issue fixed?

Accepted Answer

If your bike is affected, please go to the shop where you bought it, if possible. If not, any Marin dealer near you. If there are none, please go to any local bicycle dealer or service shop, and inform them to contact Marin. We will provide a replacement of the defective part at no charge to you and reimburse the shop for any labor charge for installation of the new bottom bracket.

Question 52

Where is the serial number on my bike?

Accepted Answer

Most Marin bike models have the serial number stamped into the frame directly underneath the bottom bracket. Some are stamped into the rear of the seat tube (the one your seat post goes into) at the bottom, near the cranks. The bottom bracket is the bearings and axle that the two crank arms attach to. If you still aren’t sure, go to a bike shop, or take a look at the Marin recall poster which shows the location of the serial number at www.marinbikes.com/pages/recalls-safety.

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