An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver
Yellow Marin logo with a bear & text reading Marin Bikes are made for fun

2021 Bottom Bracket Recall

Marin Mountain Bikes, Inc. en colaboración con la Comisión para la Seguridad de los Productos de Consumo de EE.UU. (CPSC) y Health Canada, está procediendo a la retirada voluntaria del mercado de determinadas bicicletas modelo 2021.

El motivo de la retirada es que el eje de pedalier puede romperse durante el uso, haciendo que el ciclista pierda el control, lo que supone un riesgo de caída y colisión para el usuario.

Bicicletas modelo 2021 afectadas

  • Bayview Trail 24"
  • Fairfax 1
  • Fairfax 2
  • Hidden Canyon 20
  • Kentfield 2
  • Kentfield 2 ST
  • Larkspur 1
  • Muirwoods RC
  • Presidio 3
  • San Anselmo DS1
  • San Anselmo DS2
  • San Rafael DS1
  • San Rafael DS2
  • San Quintín 1
  • San Quintín 24
  • Terra Linda 1
  • Terra Linda 2
  • Wildcat Trail 1
  • Wildcat Trail 3

Los consumidores deben dejar de montar en bicicleta inmediatamente y ponerse en contacto con su distribuidor Marin para la sustitución gratuita del eje de pedalier, incluyendo piezas y mano de obra.

Tenga en cuenta que sólo un número limitado de bicicletas fueron ensambladas con un eje de pedalier que necesita ser reemplazado, por lo que no todos los modelos se verán afectados. Utilice la función COMPROBAR UN NÚMERO DE SERIE que se encuentra aquí para confirmar si la bicicleta fue ensamblada con un pedalier que necesita ser reemplazado.

Marin ha recibido informes de nueve fallos del eje de pedalier en los EE.UU..

Los clientes fuera de América del Norte con estos modelos retirados deben ponerse en contacto con el distribuidor Marin o minorista local en su país.

Haga clic aquí para descargar todos los detalles del documento de apoyo.

Haga clic aquí para acceder a la página de retirada de la CPSC.

Haga clic aquí para acceder a la página de retirada de Health Canada.

An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver
An image of a 2021 Marin Bikes bicycle painted in black with an exploded section of the image to show where the frame's serial number is located

Ubicación del número de serie, la mayoría de los modelos (parte inferior de la caja del pedalier)

An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver with an exploded section of the image to show where the frame's serial number is located

Localización del número de serie, San Quintín 1 (parte trasera del tubo de asiento)

  • Can I repair this myself?

    No. you must take it to a bicycle dealer or service shop. Special tools and training are needed to replace this part.

  • How do I find out my bike’s serial number?

    If you still have your original sales receipt, the serial number is often noted there. If not, it can be found stamped into your frame. If unsure where to find it, read below, or go to a bike sales or service shop. You can also see the location on our web site by going to www.marinbikes.com/pages/recalls-safety.

  • I already paid to have my bottom bracket replaced a few months ago. Can I get a credit?

    If your bike is one of the affected serial numbers, Marin will credit you. Please contact us at recall@marinbikes.com with receipts or other proof of the repair.

  • I have one of the bikes that is mentioned in this recall, is it affected by this recall?

    Only some of the production of the 2021 model year bike models listed are defective. Go to www.marinbikes.com/pages/recalls-safety and follow the links to the “2021 Marin Bottom Bracket Recall.” to see if your bike is affected.

  • Is it OK to keep riding my bike for now?

    To be safe, please use our online tool to check if your specific bike is affected. If not, then you may keep riding. If your bike is affected, we strongly recommend that you not ride it until we can get it repaired. Your safety is paramount.

  • My bike is affected by this recall, what do I do?

    First, please stop riding until this issue is fixed. Next, you can either register your bike for the recall on our website (www.marinbikes.com/pages/recalls-safety), or take it to your local Marin dealer or any bike shop if there is no Marin dealer near you. Marin will replace the defective part for free.

  • What does my serial number look like?

    The serial number for these bikes is a 9-digit number stamped into the aluminum frame. It may start with a number or a letter. If you are using our online tool to see if you are affected, please enter all 9 digits. The tool can be accessed through our web site. You can also see the location of the serial number on our web site by going to www.marinbikes.com/pages/recalls-safety.

  • What happens if this part fails?

    One of the crank arms will separate from the bike, which could cause you to lose control or crash.

  • What is a “bottom bracket?”

    The bottom bracket is a set of bearings and an axle that both crank arms are attached to. Crank arms are what the pedals are attached to.

  • Where do I go to get this recall issue fixed?

    If your bike is affected, please go to the shop where you bought it, if possible. If not, any Marin dealer near you. If there are none, please go to any local bicycle dealer or service shop, and inform them to contact Marin. We will provide a replacement of the defective part at no charge to you and reimburse the shop for any labor charge for installation of the new bottom bracket.

Póngase en contacto con nosotros

* indica que un campo es obligatorio