An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver
Yellow Marin logo with a bear & text reading Marin Bikes are made for fun

Wycofanie suportu z 2021 r. Marin San Quentin

Marin Mountain Bikes, Inc. we współpracy z amerykańską Komisją ds. Bezpieczeństwa Produktów Konsumenckich (CPSC) i Health Canada ogłasza dobrowolne wycofanie niektórych rowerów z roku modelowego 2021.

Powodem wycofania jest możliwość złamania suportu podczas użytkowania, co może spowodować utratę kontroli przez rowerzystę, a w konsekwencji ryzyko upadku lub uderzenia.

Dotyczy to rowerów z roku modelowego 2021:

  • Bayview Trail 24"
  • Fairfax 1
  • Fairfax 2
  • Hidden Canyon 20"
  • Kentfield 2
  • Kentfield 2 ST
  • Larkspur 1
  • Muirwoods RC
  • Presidio 3
  • San Anselmo DS1
  • San Anselmo DS2
  • San Rafael DS1
  • San Rafael DS2
  • San Quentin 1
  • San Quentin 24"
  • Terra Linda 1
  • Terra Linda 2
  • Wildcat Trail 1
  • Wildcat Trail 3

Klienci powinni natychmiast zaprzestać jazdy na rowerze i skontaktować się ze sprzedawcą Marin w celu bezpłatnej wymiany suportu, która obejmuje części i robociznę.

Należy pamiętać, że tylko ograniczona liczba rowerów została zmontowana z suportem wymagającym wymiany, więc nie wszystkie modele będą objęte tą usługą. Użyj funkcji SPRAWDŹ NUMER SERYJNY znajdującej się tutaj, aby potwierdzić, czy rower został zmontowany z suportem wymagającym wymiany.

Marin otrzymał zgłoszenia dziewięciu awarii suportu w USA.

Klienci spoza Ameryki Północnej, których modele są objęte wycofaniem, powinni skontaktować się z dystrybutorem Marin lub lokalnym sprzedawcą w swoim kraju.

Kliknij tutaj, aby pobrać szczegółowe informacje dotyczące pełnego dokumentu dot. tej sprawy.

Kliknij tutaj, aby przejść do strony CPSC dotyczącej wycofania produktu.

Kliknij tutaj, aby przejść na stronę Health Canada dotyczącą wycofania produktu.

An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver
An image of a 2021 Marin Bikes bicycle painted in black with an exploded section of the image to show where the frame's serial number is located

Lokalizacja numeru seryjnego, większość modeli (spód dolnej tulei suportu)

An image of a 2021 Marin Bikes San Quentin mountain bike painted in silver with an exploded section of the image to show where the frame's serial number is located

Lokalizacja numeru seryjnego, San Quentin 1 (tylna strona rury podsiodłowej)

  • Can I repair this myself?

    No. you must take it to a bicycle dealer or service shop. Special tools and training are needed to replace this part.

  • How do I find out my bike’s serial number?

    If you still have your original sales receipt, the serial number is often noted there. If not, it can be found stamped into your frame. If unsure where to find it, read below, or go to a bike sales or service shop. You can also see the location on our web site by going to www.marinbikes.com/pages/recalls-safety.

  • I already paid to have my bottom bracket replaced a few months ago. Can I get a credit?

    If your bike is one of the affected serial numbers, Marin will credit you. Please contact us at recall@marinbikes.com with receipts or other proof of the repair.

  • I have one of the bikes that is mentioned in this recall, is it affected by this recall?

    Only some of the production of the 2021 model year bike models listed are defective. Go to www.marinbikes.com/pages/recalls-safety and follow the links to the “2021 Marin Bottom Bracket Recall.” to see if your bike is affected.

  • Is it OK to keep riding my bike for now?

    To be safe, please use our online tool to check if your specific bike is affected. If not, then you may keep riding. If your bike is affected, we strongly recommend that you not ride it until we can get it repaired. Your safety is paramount.

  • My bike is affected by this recall, what do I do?

    First, please stop riding until this issue is fixed. Next, you can either register your bike for the recall on our website (www.marinbikes.com/pages/recalls-safety), or take it to your local Marin dealer or any bike shop if there is no Marin dealer near you. Marin will replace the defective part for free.

  • What does my serial number look like?

    The serial number for these bikes is a 9-digit number stamped into the aluminum frame. It may start with a number or a letter. If you are using our online tool to see if you are affected, please enter all 9 digits. The tool can be accessed through our web site. You can also see the location of the serial number on our web site by going to www.marinbikes.com/pages/recalls-safety.

  • What happens if this part fails?

    One of the crank arms will separate from the bike, which could cause you to lose control or crash.

  • What is a “bottom bracket?”

    The bottom bracket is a set of bearings and an axle that both crank arms are attached to. Crank arms are what the pedals are attached to.

  • Where do I go to get this recall issue fixed?

    If your bike is affected, please go to the shop where you bought it, if possible. If not, any Marin dealer near you. If there are none, please go to any local bicycle dealer or service shop, and inform them to contact Marin. We will provide a replacement of the defective part at no charge to you and reimburse the shop for any labor charge for installation of the new bottom bracket.

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